General Information: To maximize the Jukebox features, you must have sufficient processing power (166 mHz or greater) and have a fairly good CD Rom drive. About 35% of the drives currently on the market do not support digital audio extraction. You may need to use the analog option if you have one of these drives. (For a good listing of drives which are able to record in digital, please see Stewart Addison's site at: http://www.tardis.ed.ac.uk/~psyche/cdda/)
Our program currently only runs on Windows95 and Windows98. We will have an NT version out in September, 1998.
General recording problems: Recording capability is influenced by two factors: CD ROM drive and your system's processing power. For best recording performance, in any mode:
avoid simultaneously running other applications which would drain the CPU's power (graphics programs, scanners, other compressors, etc.)
avoid simultaneously running other applications which are writing to the hard drive.
certain configurations which cause the operating system to thrash, such as low memory or many open windows, will also affect recording quality.
Program won't record in digital mode: Your drive is either unable to extract digital information, or is unable to accurately seek the digital information and producing too much jitter. Most likely you will need to use analog mode. The program will automatically switch to analog if this is the case.
Occasionally a drive will record in digital and then other times it will fail. This is due to the quality of the CD being recorded.
If you have a borderline drive for digital, and your songs don't sound very good, it is best to use the analog mode.
If you are able to digitally record using other programs, there was probably an error during configuration. If this is the case, you will need to re-run the initialization process. To do this, delete the mmcd.ini file. Insert a CD into the CD drive (making sure it doesn't start playing), and then re-start the Jukebox program.
Make sure you have a CD in the drive during first program initialization.
Check that you have sufficient disk space in the music subdirectory.
Song plays with clicks and pops: This is due to "jitter," which results from a drive's inability to accurately seek digital data for recording. You should make sure Error Correction is checked.
Program was recording fine, but suddenly stops: After any program installation or de-installation, you may lose recording capability if you deleted certain shared .dll files. Please reboot your system (often, files are replaced after booting). If you are trying to recover lost files, sometimes those files are saved in Windows\SysBckup; which in that case, copying the file to the Windows System directory might fix the problem. Otherwise, you will need to re-install the program.
Multiple CD ROM drives: Your program will automatically configure itself to use any of your drives. You will need to select which drive to use by going into the Recorder/OPT screen and selecting the CD rom drive (Select CD). This can be changed to a different drive at any time. No further installation or file change is necessary.
First and/or Last Track of a CD won't record: this can be fixed by going to Recorder/OPT/Advanced Options, and making the offset value equal to between 10 - 50.
Song speeds up during play: If your song files sound as though they're played in a faster speed, your drive is unable to keep up with the recording process. This usually occurs in less powerful processors. Go to Recorder/OPT/Advanced Options and change the speed setting to 4. If that doesn't work, try 2 and then 1 (1 being the slowest setting).
Recorded song times are considerably shorter than actual song times: you are experiencing the same speed problems as outlined above. Change your speed settings accordingly.
Recording process will not begin. Make sure your Multimedia CD Rom player is not running.
Digital Recording fails when you are using the revised ASPI drivers from Adaptec. These revised drivers do not support digital extraction. The version number of these revised drivers is 4.0.0. Original drivers are version 2.0.0. You will need to install the original ASPI drivers found on the Win95 or Win98 install disk. You will have to manuallyextract the files from the CAB files on the original Win95/98 CD and install them. All the details of what files are needed and where they go is fully documented on this site: http://www.ncf.carleton.ca/~aa571/Pointers.htm#drivers
Songs record in analog, but when you play them there is no sound. You should check all of your volume settings to make sure none of them are muted. Go to Programs/Accessories/Multimedia/Volume Control. If the settings are not muted, there is probably a problem with your Recording Gain Control (found under Programs/Accessories/Multimedia/volume control, options, properties, recording) setting. Some systems will default to having the "Line-in," checked, which is incorrect. What needs to be checked is the "CD" or "Mix-All".
Songs won't record in analog.
Check that there are no conflicting applications using your soundcard, such as computer games, conferencing software or your multimedia CD player.
Song sounds warbled at times: this happens when there is an application running during recording which requires a large amount of processing power. Typical conflicts are any graphics program, including a screensaver, and all scanners. These applications will also warble a song which happens to be playing (although it won't affect that file permanently).
Song speeds up and slows down during play: this occurs in analog mode when you have insufficient processing power or memory. To reduce or eliminate this effect, you should close all other applications during recording.
If you receive a green box on the progress bar at the end of your recording session, this means that recording was successful with optimum quality. If you receive a yellow box, it means that recording was successful but with reduced sound quality. If you receive a red box, it means that recording was unsuccessful. You will then see an error code at the bottom of the screen explaining your error. Click here for Record Error Code Descriptions.
Stack Faults: These occur occasionally when there is a Windows exception between the Jukebox program and the rest of your system. This is especially common on Compaq PCs. They will cause your program to crash, and may affect future program performance. The easiest way to resolve these errors is to re-boot your PC. On some systems, it will be impossible to resolve.
(Record Error Code Descriptions are in their own section. Click here to go to that section.)
If you are unable to resolve your recording problem, please email your diagnostic log file to tech_support. To create this file, click on Capture Diagnostic on the top of the program.